Daniel Akinrinola

AI Operations / People & Operations Lead

Lagos, NG.

About

People Operations and Culture professional with over 7 years of experience across AI operations, customer experience, data annotation, and HR leadership roles in tech-forward BPO environments. Skilled in AI‑driven workflows, recruitment, onboarding, data labeling, and customer support with high accuracy and efficiency.

Work

Hugo (Hugo Inc.)

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AI Operations

Chicago, Illinois, US

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Summary

Contributing to AI operations workflows at Hugo—an AI‑centred BPO and outsourcing provider. Involved in processes like model evaluation, data operations, annotation, and human‑in‑the‑loop training to support AI development at scale.

Highlights

Part of AI Operations team powering model evaluation, data annotation, preference ranking, and workflow testing for multimodal AI systems ([ai.hugoinc.com](https://ai.hugoinc.com/?utm_source=openai))

Schooln.ng

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People & Operations Lead (Manager)

Lagos, Lagos, Nigeria

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Summary

Led people and operations functions for a marketing and advertising startup. Oversaw recruitment, onboarding, project coordination, internal operations, and performance monitoring.

Highlights

Managed recruitment, onboarding, operations workflows, and internal reporting to drive team productivity across functions ([himalayas.app](https://himalayas.app/%40akinrinoladaniel?utm_source=openai))

Access Bank Plc

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Contact Center Executive

Lagos, Lagos, Nigeria

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Summary

Addressed customer inquiries and complaints across channels, trained staff on banking applications, and optimized workflows.

Highlights

Reduced email/call backlog by 70% through process improvement and team training ([himalayas.app](https://himalayas.app/%40akinrinoladaniel?utm_source=openai))

Education

Covenant University

Idiroko, Ogun, Nigeria
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Bachelor of Science International Relations

Skills

AI Operations

data annotation, model evaluation, human‑in‑the‑loop.

Data Annotation

accuracy above 95%, SRT, HALO.

People Operations

onboarding, recruitment, HR workflow.

Customer Experience

contact center, customer support, complaint resolution.

Process Improvement

workflow optimization, performance monitoring.

Tools & Platforms

Google Workspace, Trello, CRM, SRT, HALO.